FAQS

FAQs

 

I JUST ORDERED A PRODUCT, WHEN WILL IT ARRIVE?

Orders are usually shipped within 24 - 72 hours after the order is placed. Unless it’s a custom-made order which have a processing time that can be 4 to 6 days or sooner depending on the order.

Deliveries take on average 3 - 7 business days: in some cases a longer depending on the weather and the shipping companies.

You'll receive a confirmation email, which will include a tracking number, once your order has shipped.

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide.

WHAT DOES BEING PROCESSED MEAN?

This means we have received your order and are preparing it for shipment.

I PLACED AN ORDER, BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL, WHAT'S GOING ON?

Please check your spam folder to see if your confirmation email was automatically sent there.

I ENTERED THE INCORRECT SHIPPING ADDRESS; CAN I CHANGE IT?

We can't make any promises; but if this happens, please email us within the first 48 hours, we will try to catch it?

I DON'T HAVE A TRACKING NUMBER, WHEN WILL I RECEIVE IT?

You will receive an email, which includes a tracking number, once your order has shipped.

MY TRACKING NUMBER DOESN'T WORK. IS THIS A SCAM?

No, this is not a scam. If your order has just shipped, please allow some time for the status of the shipment to display on the USPS tracking site.